FAQs

Fabric and Care

 

What is special about bamboo?

We think it's brilliant. It's luxuriously soft and has loads of health and eco benefits

 

How do I wash Boody?

We recommend a warm machine wash with similar colours, using gentle bio-degradable detergent, followed by drying in the shade. If you need to tumble dry, please the lowest or delicates setting. Iron on a low setting, do not dry clean.

 

Ethics and Eco Credentials

 

Is your product/manufacturing process environmentally friendly?

We are passionate about having the lowest possible environmental footprint for both our garments and supply chain, and are tirelessly re-assessing our processes. 

Boody yarn holds Oeko-Tex 100 "Confidence In Textiles" certification which means there is no trace of any chemicals or harmful toxins in our yarn which can be damaging to our health.

Our knitting factory is ISO 14000 accredited which certifies that all waste water is recycled and the environmental impact of production is minimised by managing the reduction of waste and energy consumption. Our garments are dyed without harmful chemicals and all water is recycled and re-used

We constantly attempt to improve our environmental performance.

Our packaging uses recycled paper and is printed with vegetable dyes. You can find out more about our process of transforming bamboo into Boody here.

 

What are the working conditions like in your factories?

We have WRAP certification which accredits our factories as offering safe and legal working conditions. Our production facilities do not use child labour, do not discriminate, comply with all environmental regulations, pay fair wages and respect workers rights and most importantly do not tolerate exploitation or discrimination.

Please click here for more information about WRAP and the 12 principles that govern our accreditation. 

 

Orders and Shipping

 

When will I receive my order?

We like to be prompt and will dispatch your package within 2-5 business days.

 

How can I track my order?

You will receive a confirmation email containing a tracking link as soon as your order has been dispatched from our warehouse so that you can follow your package while it's on the road!

 

How much does shipping cost?

We're proud that orders over R600 are shipped free South Africa wide. Orders under R600 are charged at a flat rate of R75.

 

Do you ship internationally?

We sure do! However if you live in the US or Canada you're best off visiting our US partner website at www.boodywear.com. If you live in the UK visit our UK partners at www.boody.co.uk and if you live in Australia or New Zealand visit our Australian partners at www.boody.com.au

 

Returns and Exchanges

 

What is your returns policy?

Due to hygiene reasons we do not accept returns on underwear unless faulty. For all other styles, we accept exchanges provided the garment has not been worn and returned in its original condition.

The cost of returning the item(s) by post is at the expense of the customer, unless faulty. If you would like to arrange a return on a faulty item or an exchange, please contact us.

 

Boody Stockists

 

Where is my nearest Boody stockist?

You can find Boody South Africa-wide at pharmacies, health and wellness stores, eco stores and organic health food markets.

Join Boody's SA mailing list and we'll send you a discount code for

10% off your next purchase!

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