Returns & Exchanges
Creating Your Return or Exchange
Just download our easy-to-use returns form and follow the steps and we will get your refund, exchange, or credit to you as soon as we can safely see your return is on its way. Download our Return and Exchange form here.
Your Boody Guarantee
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange, or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). Read our full Returns Policy Below.
Returns and Exchange Policy
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody but if for any reason you have any issues, please lodge a return by completing the above web form.
You can return any item (except Underwear and ladies' Bodysuits) within 30 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons we do not accept exchanges or refunds on underwear/bodysuits, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge. We will, however, accommodate a return or exchange for unopened underwear in the case of first-time purchases based on size uncertainties. *No exchanges or returns on Sale/Marked down items (eg. Black Friday promotion) unless faulty.
Boody is most accommodating in terms of sizing but please check our size chart prior to purchasing if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment is unworn and in its original packaging.
All returns/exchanges inquiries will be responded to by our Customer Support team by using the Returns/Exchanges form. In the event you have incorrectly ordered products/sizes we will gladly assist - just get in touch!
The cost of returning the item(s) is free*. Please note that products bought on our online store cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non-refundable.
Please note that it will take on average 5-7 working days to receive your refund (depending on your bank).
*Free returns and exchanges are limited to one occurrence per order. If an item(s) is returned but no exchange is taken and the value of the remaining items purchased is below the free shipping threshold, the cost of the courier will be deducted from the refund amount on the returned item. Refunds on orders that were paid for using PayJustNow will have a charge of 5.5% deducted from the refund amount and those that were paid using "MasterPass", "Scan to Pay", "Zapper" or "Auto EFT" will have 3.75% deducted from the refund amount.
Returns and exchanges to and from Power Stations / Plots / Farms / Remote Areas / Townships / Embassies / Consulates (as defined by the courier company) will incur a surcharge of R145.00.