Returns & Exchanges
Creating Your Return or Exchange
Just download our easy to use returns form and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Download our Return and Exchange form here.
Your Boody Guarantee
Due to hygiene reasons we do not accept returns or exchanges on men's & women's underwear & ladies' bodysuits unless faulty. For all other styles, we accept returns & exchanges within 30 days of purchase, provided the garment has not been worn and is returned in its original condition. *No exchanges or returns on Sale/Marked down items (eg. Black Friday promotion) unless faulty.
The cost of returning the item(s) is free*. Products bought on our online store sadly cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non refundable. If you would like to arrange a return or exchange, please contact us.
Returns and exchanges to and from Power Stations / Plots / Farms / Remote Areas / Townships / Embassies / Consulates will incur a surcharge of R145.00
*Free returns and exchanges are limited to one occurrence per order. If an item(s) is returned but no exchange is taken and the value of the remaining items purchased is below the free shipping threshold, the cost of the courier will be deducted from the refund amount on the returned item. Refunds on orders that were paid for using PayJustNow will have a charge of 5.5% deducted from the refund amount.
*Should you not be satisfied with your purchase and would like a refund please note that it will take 5-7 working days on average to process a refund.